This information is relevant if you are considering booking a holiday with NUCO for the coming season and would like assurances around our Coronavirus refund policy.
When booking with NUCO you are in safe hands
When the world came to a stand still in March, we were one of the few travel companies who refunded customers with cancelled holidays within 14 days. We assure you that, if due to travel restrictions, we are unable to operate you holiday next season you will have the option of a refund.
Money Back Guarantee
Please check our flexible booking promises here.
Your holiday destination is currently on the governments 14 day quarantine list
It is important to note that the advice from government is ever changing. Our first holidays are not until December, and we anticipate that the travel advice from government will change over the coming months.
If I book, will I be able to cancel my holiday and receive a refund?
With our new flexible booking terms you are able to cancel free of charge up until your balance due date.
If I book, at what point will NUCO cancel my holiday?
You can rest assured that we are keeping a very close eye on all government advice, both in the UK and in all our destination countries. If, as we approach your departure date, it seems unlikely that we will be able to provide you with the package you have booked:
- We will look if there are any alternative suitable destinations
- We will look if there are any alternative suitable travel dates
- If neither an alternative destination or travel dates are suitable, you will have the option to cancel your holiday and arrange for a refund.
If the worst happens, how quickly will I receive a refund?
We will process all refunds within 14 days of cancellation date.